Prof. Reima Al-Jarf
King Saud Univeristy, Riyadh, Saudi Arabia
Website: http://faculty.ksu.edu.sa/aljarf
E-mail messages received from 190 students were analyzed for types of requests, academic needs, reasons for seeking author’s help, communication strategies and cultural differences. It was found that 6% of the messages were from non-Arab students studying in the USA, New Zealand, China, and Poland; 10.5% were from Arab students studying in Kuwait, Bahrain, Oman, Tunisia, Egypt and Jordan, 9% from Saudi students studying in the UK, USA, Australia, Germany, and France, and 74.5% were from students studying in different higher education institutions in Saudi Arabia. It was also found that 34% were undergraduate and 66% were graduate students; 48% were female and 52% were male students. Analysis of the message content revealed no differences between Saudi students studying in Saudi Arabia, those studying abroad, Arab students and non-Arab students’, nor between male and female requests. Several differences were noted between undergraduate and graduate students’ requests. Undergraduate students mainly sought help with assignments (47%), asked how to improve their English (19%), asked an academic question (31%), requested examples of admission test questions (6%), sought career advice (3%), and recommending a college for graduate study (22%). Graduate students mainly requested a list of references & websites for their theses (38%), asked for a copy of my publications ( 22%); asked questions about first and second language acquisition and teaching of EFL (27%), asked me to suggest a thesis topic (13%), to validate and edit their questionnaires (11%), to provide a list of criteria, or a list of reading and speaking skills (6%), to read, edit and evaluate their proposals (5%), to administer a questionnaire or select the research sample for them, to give them examples of comprehensive exam questions, and requested permission to translate articles or replicate a study of mine. As to communication strategies, non-Arab students’ messages were courteous and showed ability to write a business letter and wrote a thank you note following my reply. By contrast, most Saudi students studying in the Kingdom, especially females, concealed their identity. Their messages were authoritative in tone, set a time limit for reply, some lacked courtesy, many gave excuses for their requests, and did not send a thank you message after receiving a reply. Furthermore, Saudi and Arab students’ messages revealed academic problems such as lack of searching skills, inability to answer application questions, lack of mastery of research/proposal components (selecting topic, used to spoon-feeding, were not taught how to write a business letter), in addition to student characteristics and social factors. When asked why they sought help from me, they reported that their instructors and advisors were not specialized, were not available or not helpful, did not train them to search, did not provide guidance, did not encourage asking questions from students, did not study research methodology nor library searching skills. Recommendations for improving the teaching learning situation at the graduate and undergraduate levels will be provided.